The research focuses on the role of electronic administration services in improving the performance of universities, thus increasing their competitiveness. The world today does not focus on the availability of information, but rather on how to employ this information, especially the emergence of a new life characterized by speed in all aspects of life, which requires administrations to move away from complexity and simplify procedures and principles. In administrative work, the research aimed to diagnose and know the methods used by universities in using electronic administration services to increase the efficiency of university performance and its competitiveness.

Index Terms- The service, Quality of service, Competitiveness