EdTech, such as the ChatGPT allows for an effective consideration of a new learning paradigm in the current educational setting. Currently, conventional pedagogy is most prevalent in Pakistan and replacing it with innovative methods such as utilizing advanced technologies such as ChatGPT might have a profound impact on the outcomes of educational processes. This paper’s objective is to explore the effects of ChatGPT on university students’ work behavior and performance by comparing the productivity level, learning achievement, communication skills, and work commitment of the participants before and after using the tool. Using both qualitative and quantitative cross-sectional survey, 113 participants were used in this study. The quantitative data were collected by structured self-administered survey questionnaire containing 24 close-ended questions and the results were statistically analyzed by using SPSS. The quantitative data was obtained in a structured manner whereas the qualitative data was obtained through structured interviews and observations. Main findings suggest that, overall, ChatGPT has a positive impact on work patterns among university students: effectivity and efficiency, and the consequent improvement in performance among students. It also demonstrates a positive effect on communication skills and attitude towards work. Consequently, the study brings out the understanding that ethical issues have to be observed when using ChatGPT in education.

Index Terms- Generative AI, ChatGPT, Education, Impact of ChatGPT, Human-Computer Interaction, Technology, Higher Education