The degree to which patients are satisfied is a reflection of how they view the overall standard of the care they received. It is utilized to evaluate and plan healthcare and is the most essential indicator of high-quality care. Objectives: To assess the level of admitted adult patients’ satisfaction with Nursing Care and explore the factors influencing adult patients’ satisfaction with Nursing Care in medical and surgical unit. Study Design: A concurrent mixed methodology was selected. Place and Duration: Study takes 6 months, 3 months for data collection from 1 August to 31 Oct 2021 in Nishtar Hospital Multan and Bahawal Victoria Hospital Bahawalpur, remaining 3 months for written work in University of Health Sciences Lahore. Methodology: Patients (n = 360) completed an Urdu language‐translated version of the Newcastle Satisfaction with Nursing Scale and 12 participated in semi‐structured interviews , patients were selected by systematic random sampling from medical and surgical ward, convenience sampling were used in qualitative section. Descriptive statistics were used for quantitative analysis and thematic analysis for qualitative data. Both quantitative and qualitative data were merged and integrated for mixed‐method analysis. Results: Quantitative study results showed that the level of satisfaction was very low 43.4%, in qualitative results seven themes were emerged personal, physical and environmental factors, general experience as a patient, increase manpower, training of nurses and organizational approach. These showed that patients were dissatisfied with the nursing care offered in the hospital as a whole. While in the qualitative study patients had faced a lot of issues and patients give their suggestions to improve their satisfaction level. Conclusion: Patients were dissatisfied with the care provided by nurses during their stay in the hospital. However, they provided some suggestions which were to improve nurses' communication, knowledge, cleanliness and enhance the number of nurses.

Index Terms: Concurrent method, patients’ satisfaction, factors influencing patients’ satisfaction.