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Workplace Bullying Among Nurses and Its Impact on The Quality Of Healthcare and Patient Safety at Tertiary Care Hospitals of KPK

. Shaista, Abdur Rahman , Surayya Fatima, Jawaria Ali , Muhammad Anees & Afsha Bibi


Abstract

Workplace bullying is a widespread matter in clinical settings, characterized by methodical, targeted, wrong communication, and destructive behaviour by one or more individuals on the way to a particular person. This phenomenon poses a significant concern as it can have adverse effects on both individuals and the overall clinical work environment. Objective: The purpose is to evaluate workplace bullying amongst nurses and its influence on health care settings and patient care and safety at KPK's tertiary care hospitals. Methodology: A descriptive Cross-sectional study was conducted at a tertiary care hospital with 100 nurses. Random sampling techniques were used and shared through WhatsApp groups with different organizations (through system-generated questionaries) surveyed.  Result: The majority of nurses strongly agree that workplace bullying significantly increases stress levels (60%) and has a destructive impact on performance (27%). Additionally, concerning trends show potential risks to patient safety, with 40% agreeing that bullying leads to delays in care and an increased likelihood of medical errors. 65% strongly agree that workplace bullying detrimentally affects their mental health. Furthermore, concerns about patient safety emerge, as 41% acknowledge an increased risk of unfavourable outcomes or patient mortality associated with workplace bullying. Conclusions: The study concludes that workplace bullying among nurses is strongly associated with increased stress levels, impaired performance, and potential risks to patient safety. Urgent interventions are warranted to address these issues, highlighting the critical need to prioritize the well-being of healthcare professionals for the overall enhancement of patient care.

Key words. Workplace Bullying, Nurses, Impact, Quality of Healthcare, Patient Safety, Tertiary Care Hospitals

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