No blame culture was introduced as a method to improve the quality of care and
patient safety by learning from mistakes and make the errors a learning opportunity to make
future improvements and minimize the potential of future errors. Aim: examine the effect of no-
blame culture educational program on head nurses’ knowledge, staff nurses' satisfaction, and
error reporting. Research design: A quasi-experimental research design was utilized in this
study. Sample: two sample used to collect data of study: a convenient sample of head
nurses/charge nurses (no=30) and convenient sample of staff nurses working with head nurses
(no=120). Setting: Study was conducted at all intensive care units (10 units) at new kasr Al-ainy
teaching hospital. Tools of data collection: five tools as follows: First tool: head nurse personal
characteristics data sheet, Second tool for head nurses: No blame culture knowledge
questionnaire (pre-posttest) , Third tool: Staff nurses personal characteristics data sheet, Fourth
tool for staff nurse: Staff nurses’ satisfaction questionnaire, and Fifth tool for staff nurses: Staff
nurses’ errors reporting questionnaire. Results: There was a statistical significant difference
between mean scores of knowledge regarding no blame culture of head nurses during different
periods of testing (P=0.00), a highly statistical significant difference between staff nurses’
satisfaction ‎levels(X2=49.6, P=0.00)and a highly statistical significant difference between mean
scores of all dimensions of staff nurses ‎errors reporting (p=0.00) during different periods of
testing (before program- immediately after program- 3 months ‎after ‎program) . Conclusion:
there was an increase in total knowledge mean test scores of head nurses, an increase in the
moderate job satisfaction level, and an increase in total mean percent of staff nurses’ errors
‎reporting after program implementation and 3 months after program compared to before program
. Recommendation: Develop and apply policies of no blame culture, and provide no blame
culture educational program for all managerial levels at different health care setting.
Key words: no blame culture, Satisfaction, errors reporting.