Background: Emotional intelligence is a social skill and an important component of communication. It can be defined as the ability to correctly recognize one's own and others' emotions, as well as the ability to understand, evaluate, and use that information to make better decisions, solve problems, and live a better life. Nursing is a career that necessitates a high level of critical thinking and intellect, as well as a combination of relative intelligence and emotional intelligence. Emotional intelligence is the ability to sense what is going on, to understand how it feels while in that circumstance, to effectively analyses and consider other people's thoughts and feelings, and to respond accordingly.

Objectives: To determine the association between patient’s satisfaction and level of emotional intelligence (EI) in nurses working in medical and surgical department in tertiary care hospitals, Lahore

Methodology: A correlational study design was used to carry on this study. This study was conducted at Mayo Hospital Lahore. The study participants were registered nurses (both male and female) and admit patients (both male and female) there. Purposive sampling technique was used n=265 participants were recruited. To collect data, first of all, permission was granted from the Research Ethical Committee (REC) of the University of Lahore. Then permission was taken from the Medical superintendent of Mayo Hospital Lahore. To assess the performance among nurses and patients, an observational checklist was used. Data of the study participants was entered in statistical software SPSS 21 and was analyzed accordingly.

Results: This study shows that there are statistically non-significant differences between patient’s satisfaction and emotional intelligence. The results revealed a non-significant association between nurses' emotional intelligence and patients satisfaction, as P-value is P=.381 which is non-significant. So, we reject the alternative hypothesis and accept the null hypothesis.

Conclusion: It is concluded that nurse’s emotional intelligence has no relationship on patient’s satisfaction.Nurse’s emotional intelligence and its association with patient’s satisfaction, which results were non-significant.

Key words: Emotional Intelligence, Patient’s Satisfaction, Nurses