Objective: Major focus of this research study is to investigate the impact of service quality dimensions on patient satisfaction and work engagement is a moderator variable. Place of study: Faculty of Management Sciences, RIPHA International University Islamabad.Duration of study:  Study done from June 2021 to July 2022.Methdology:Major variables discussed and tested statistically in this research study include Tangible, Reliability, Responsiveness, Assurance, Empathy, Patient Satisfaction and Work engagement. Hypothesis tests shows that there is positive association between tangible service quality, Reliable Service Quality, Empathy service quality and Patient’s satisfaction. The data was analyzed using SPSS and the frequencies of the tables were drawn to draw conclusions. Correlation was found among the values.

Results: Results also show that there is insignificant negative association between Responsive service quality and Patient Satisfaction when work engagement is involved as moderator. Association between Assurance service quality and Patient Satisfaction when work engagement is involved as moderator shows a visible negative significant association. Significant aspect of work engagement results is associated with negative significant association between Empathy service quality and Patient Satisfaction when work engagement is involved as moderator.

Conclusion: The service quality dimensions such as Empathy SQ, Tangible SQ, Responsive SQ, Assurance SQ and Reliable SQ has an impact on the patient satisfaction individually and collectively but in the presence of the moderator which in this case is work engagement has statistically insignificant impact on patient satisfaction as described in individual service quality dimension impact when moderator interacts.

Index Terms- Service Quality Dimensions, Patient’s Satisfaction, Work Engagement, Nursing Process Theory.